First off How do you hook up a cat genie on your new CatGenie! Welcome to world of never touching cat litter! Please take a How do you hook up a cat genie to read over these before completing your setup and pressing the start button.
If you are using the bathroom setup, secure the hook to the end of the drain hose and hook it over the toilet seat. DO NOT use the hook if you are using a laundry room setup. Adding weight to the hook can prevent How do you hook up a cat genie waste from draining into the toilet. The scrubber should move freely under the bowl. DO NOT hook the scrubber around the bowl mount or anything else for that matter.
Just place it in the bowl, with the little legs facing up. The Genie Ball is designed to help break up waste as it enters the hopper. After you have assembled your CatGenie, simply drop the Genie Ball into the opening at the top of the hopper. Because the drain hose is attached to the base, we do not recommend cutting the hose to make it shorter.
Shortening the drain hose can cause problems if you ever want to move the CatGenie to a new location or if you cut too much off.
If you have extra hose, coil the remainder under the base or behind the unit. When setting up your CatGenie in the laundry room, add a small bump in the hose if you notice any extra hose laying on the floor between the unit and washing machine drain. The extra bump can help if you are experiencing slow fill times or an error 2. The CatGenie is designed to be without a plumber, but if you need to use one, make sure they have a copy of the manual to reference and understand that you will need to be able to dissemble and reassemble the unit without help in the future.
I know, seems silly. It may still run but you could end up with an error 2 because the water pressure is not meeting the requirements to completely fill the bowl.
Curious about the stern instruction not to use the hook with a laundry drain. I am forced to use the hook because the hose does not fit in the laundry drain along side the washer hose otherwise. I have been using it this way for over a year with no problems. Hi Damon, good question! To fit the two drains, we recommend using a PVC Wye fitter instead of the hook. The wye fitter should allow both drains to fit securely in the laundry drain without the risk of drain issues.
We have had the unit for
How do you hook up a cat genie four years and on at least three separate occasions during the past six months, our cat urinated in our laundry basket on top of our clothes! The unit was clean and working properly. We changed from scented to unscented sani solution and he still will pee on the clothes. Nothing has changed in the way of location or operation or the level of granules.
Sometimes urinating outside the box can be a sign of an underlying health issue. Just to double check, we can make sure your Washable Granules are drying all the way. Sometimes if Washable Granules are the slightest bit damp, the cat will choose to go else where.
If How do you hook up a cat genie call customer service atwe can help trouble shoot your CatGenie. This may have been asked a few times but I recently bought a cat genie.
Now they r so scared of it. Any suggestions on how to solve this problem? That is why we recommend not running a cycle around the cats until they are comfortable with the CatGenie.
Now you have to work to build their
How do you hook up a cat genie again. You can start making the CatGenie a safe space by petting, praising and encouraging your cats to explore the CatGenie.
You can try playing with them in the room with the CatGenie too. Also make sure you run the unit only on manual mode when the cats are not around until they get used to it. Eventually they will start to associate the sound with a clean litter box. I have using a CatGenie practically since it 1st came out.
I now have 2 large long-haired cats, and even though I brush them regularly, every weeks, I find that the CG is getting clogged from their hair. When I pull out the hopper to clean it, I find the hair wound all around the impeller rod. Please keep this in mind as you consider design changes on future models. This is the only trouble I ever have with the CG. If you like, I have pictures of what it all looks like.
I have had my cat genie for almost 2 years no problem a How do you hook up a cat genie of nights ago it started making a loud popping noise when scooping the litter. It stops during the wash cycle then it will pop again during drying. What is going on? Any suggestions to fix it? Is it possible to add an extension to the water supply and drain hoses? It seems like extending the water supply would not cause an issue.
But my concern would be whether it would drain properly if the drain line were extended somehow. Any pressurized water hose of good quality can be substituted for our intake hose. Unfortunately, the drain hose is sealed onto our CatGenie base and cannot be extended.
Our pump motor is only rated to
How do you hook up a cat genie the length of the included hose 9 ft. Still So no suggestions on how to extend drainage hose? Has anyone at least tried to? Hi Jill, Because the drain hose is fused to the base of the unit, we do not recommend extending the drain hose. Is there any way to connect this to a bathroom sink.
Our utility room is not large enough for this. I am seeing it is not recommended but is it technically possible. I have had the Cat Genie for about 2 years and have lo ed it until very recently. Over the last few months, whenever my cat poops the machine does not adequately scoop bits of poop are then blow dryer, creating the most horrific smell permeating the whole house…it also makes a rather loud popping noise when it is scooping, loud enough to wake you up….
I have changed out all of the How do you hook up a cat genie, I
How do you hook up a cat genie gotten used the cleaning solution… and it still happens.
Tonight it failed to scoop a full sized poop and blew dry it… it is horrendous… I stopped it and scooped the poop out manually but it is still absolutely disgusting. I am about ready to throw it all away and say forget it, that is how bad it If you have your unit programmed to Cat Activation, try setting it to run on a timer instead.
Sometimes the cats waste is too soft for the CatGenie to scoop and needs extra time to harden. If you do not have your unit on Cat Activation, please call customers support at for
How do you hook up a cat genie trouble shooting.
There could be another issue. We are available M-F 9ampm ESt and weekends 10am-7pm. The CatGenie fresh water intake hose can be extended due to its connection to the processing unit. Any hose of good quality can be substituted for our intake hose!
The drain hose on our has broken and is leaking as the base of the unit. How do you suggest I replace the hose entirely?
Hi Maria, unfortunately there is no way to replace the drain hose because it is sealed How do you hook up a cat genie the base to prevent any leaks. This works great, except some water stays in the hopper causing an error. We are setup in the laundry room and dont know what to do!
What happens to the litter granules that are stuck to the solid waste that goes into the hopper?? Hi Gregory, only a small amount tablespoon or less of Washable Granules will stick to any waste.
These will biodegrade in about 9 months and are safe for your septic or sewer system. Your email address will not be published. Use the Hook, Only for a Bathroom Setup! Place the Scrubber Correctly The scrubber should move freely under the bowl. Cut the Drain Hose! Add a Bump in the Drain Hose When setting up your CatGenie in the laundry room, add a small bump in the hose if you notice any extra hose laying on the floor between the unit and washing machine drain.
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